Privacy Policy

1. Purpose


Dusani is committed to protecting the privacy and confidentiality of personal information provided by clients, suppliers, contractors, consultants and website visitors.

This Privacy Policy explains how Dusani collects, uses, stores, discloses and protects personal information in connection with its website, enquiries and services.

By using the Dusani website or engaging Dusani to provide services, you acknowledge the practices described in this Privacy Policy.




2. Information We Collect


Depending on how you interact with Dusani, we may collect personal information including:


  • Name
  • Company name
  • Position or job title
  • Email address
  • Phone number
  • Business address
  • Project or enquiry details


Dusani may also receive commercially sensitive project information, including plans, engineering, specifications, surveys, schedules, Bills of Quantities, supplier pricing, trade quotations, estimating databases, procurement documentation and other construction-related information.

 



3. How We Collect Information


Dusani may collect information when you:


  • Submit an enquiry through our website
  • Request a quotation or proposal
  • Contact Dusani by phone, email or online form
  • Engage Dusani to provide estimating, procurement, advisory or process improvement services
  • Provide project documentation or instructions
  • Subscribe to updates or marketing communications
  • Interact with the Dusani website

 



4. How We Use Information


Dusani collects and uses information for purposes including:


  • Responding to enquiries
  • Preparing quotations, proposals and engagement documents
  • Delivering estimating, procurement, commercial advisory and process improvement services
  • Communicating with clients and project stakeholders
  • Reviewing, preparing and issuing deliverables
  • Improving Dusani services, systems and processes
  • Maintaining business records
  • Complying with legal, accounting and regulatory obligations


Dusani only collects information that is reasonably necessary for the purposes of providing services and operating the business.

 



5. Project Information


Where Dusani is engaged to provide services, clients may provide project information and documentation required for estimating, procurement, commercial review or process improvement work.


Dusani relies on client-supplied information for the purpose of preparing deliverables and communicating with the client in relation to the relevant engagement.

Project information may include confidential, commercial, technical or pricing information and will be handled in accordance with this Privacy Policy and any applicable client agreement.

 



6. Our Commitment to Confidentiality


At Dusani, confidentiality is fundamental to the way we work.


We recognise that clients entrust Dusani with commercially sensitive information, including pricing structures, supplier agreements, Bills of Quantities, estimating databases, construction documentation, procurement strategies, workflows, systems and business processes.


Dusani will not use, disclose or share confidential client information outside the scope of the services being provided, unless authorised by the client or required by law.


Dusani takes reasonable steps to protect confidential information and maintain the trust placed in us by our clients.

 



7. Disclosure of Information


Dusani does not sell or rent personal information.


Dusani may disclose personal or project information only where:


  • The disclosure is authorised by the client
  • The disclosure is reasonably required to provide the services requested
  • The disclosure is required by law, regulation, court order or government authority
  • The disclosure is made to trusted service providers assisting Dusani with business operations
  • The disclosure is necessary to protect Dusani legal rights or enforce an agreement


Any disclosure will be limited to the extent reasonably necessary for the relevant purpose.

 



8. Third-Party Service Providers


Dusani may use third-party service providers to support business operations, including cloud storage, email, accounting software, document management, website hosting, analytics, automation tools and IT support.


Where third-party service providers are used, Dusani takes reasonable steps to ensure information is handled securely and only for authorised business purposes.

 



9. Data Security

Dusani takes reasonable steps to protect personal information, project information and confidential business information from:


  • Unauthorised access
  • Misuse
  • Interference
  • Loss
  • Disclosure
  • Alteration
  • Destruction


Information may be stored using secure business systems, cloud platforms and controlled-access digital environments.


While Dusani takes reasonable precautions, no electronic transmission or storage method can be guaranteed to be completely secure.

 



10. Website Information, Cookies and Analytics


When you visit the Dusani website, certain information may be collected automatically, including IP address, browser type, device information, pages visited, time spent on the website and referring websites.


The Dusani website may use cookies or analytics tools to improve website performance, understand visitor behaviour and improve user experience.

You may disable cookies through your browser settings, although this may affect website functionality.

 



11. Marketing Communications


Dusani may send business updates, industry information or service-related communications where you have consented or where it is otherwise permitted by law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting Dusani directly.

 



12. Access and Correction


You may request access to personal information Dusani holds about you.


If any information is inaccurate, incomplete or out of date, you may request that Dusani take reasonable steps to correct it.


Dusani may need to verify your identity before providing access to or correcting personal information.

 



13. Retention of Information


Dusani will retain personal information, project information and business records for as long as reasonably required for the purposes for which they were collected, including legal, accounting, insurance, dispute resolution and business record requirements.


When information is no longer required, Dusani will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

 



14. Third-Party Websites


The Dusani website may contain links to third-party websites or platforms.


Dusani is not responsible for the privacy practices, content or security of external websites. Users should review the privacy policies of any third-party websites they visit.

 



15. Australian Privacy Compliance


Dusani is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.


If Dusani is not legally required to comply with every aspect of the Privacy Act due to business size or other exemptions, Dusani still aims to handle personal information responsibly and in line with good business practice.

 



16. Changes to this Privacy Policy


Dusani may update this Privacy Policy from time to time.


The latest version of this Privacy Policy will be made available on the Dusani website or provided upon request.

 




17. Contact Us


If you have any questions about this Privacy Policy or how Dusani handles personal information, please contact:

Email: rob@dusani.com.au